Privacy Policy

This Privacy Policy explains how Parimatch Casino may collect, use, store and disclose information when players visit the website, create an account, use casino services or contact support. It is intended to give players in Australia a clear overview of the information generally needed to operate an online casino account, meet verification and security requirements, process transactions and provide assistance.

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Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are available. Parimatch Casino may collect information provided directly by a player, information created through account activity, and technical information collected when the website is accessed.

Page contents

Account and identity information

Basic account details, such as a player name, date of birth, residential information and contact details.
Login information and preferences connected with the player account.
Information supplied when a player contacts customer support, submits a request or reports a problem.
Verification information, including documents or details used to confirm identity, age, account ownership or eligibility to use the service.

Payment and transaction information

Deposit and withdrawal details, transaction history and information about account balances or activity.
Payment method information needed to process or confirm a transaction. Full payment details may be handled by the relevant payment provider rather than stored directly by the casino website.
Information used to investigate disputed, reversed, unusual or unauthorised transactions.

Device, usage and cookie information

Information about the device, browser, operating system, language, time zone and general connection details used to access the website.
Internet protocol address, approximate location information and records of interactions with pages, features and account areas.
Cookie identifiers and similar technologies that help the website remember settings, maintain sessions, measure performance and understand how the website is used.

Players should provide accurate and current information where it is required for an account or transaction. If information is incomplete or cannot be verified, access to certain account features may be delayed, restricted or unavailable.

How information is used

Information is used only for purposes connected with providing, securing and improving the casino service, supporting players and meeting applicable obligations. The main purposes may include the following:

Creating and managing a player account, including maintaining login access and account settings.
Providing casino features, processing gameplay-related activity and keeping accurate account records.
Processing deposits, withdrawals and other payment-related requests.
Completing identity, age and account verification checks.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, suspicious activity and other security risks.
Protecting the website, systems, players and payment processes from unauthorised access, malicious activity and technical threats.
Providing customer support, responding to questions and resolving complaints, technical issues or transaction queries.
Understanding website performance and improving the reliability, design and functionality of the service.
Sending service messages, account notices, security alerts and other communications needed to administer the account.
Sending promotional or marketing communications where permitted and where the player has provided the required consent or has otherwise agreed to receive them.
Meeting record-keeping, verification, taxation, legal, responsible gambling and other compliance requirements that apply to the operation of an online gambling service.

Information may be combined from different parts of the service when this is reasonably necessary to maintain accurate records, protect an account, confirm a transaction or provide support. It is not used for unrelated purposes without a suitable reason or permission where permission is required.

Sharing information

Information may be shared with trusted providers that help operate the website and deliver services. These providers may include payment processors, identity and verification services, fraud and security providers, technology and hosting providers, customer support tools and professional advisers. Access is limited to information reasonably needed for the relevant service or task.

Information may also be disclosed where necessary to protect players or the website, investigate suspected unlawful or harmful activity, process a payment, respond to a valid legal request, or meet a legal, regulatory or compliance obligation. Providers and recipients may handle information in Australia or another country. Where information is handled by another organisation, reasonable steps are taken to expect appropriate safeguards and confidentiality.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help keep a player signed in during a session, remember preferences, support security, measure website performance and provide information about how pages are used. Some cookies are necessary for core features, while others help with analytics, personalisation or marketing.

Players can manage, block or delete cookies through the settings of their web browser. If cookies are disabled, some website functions may not work correctly or a player may need to enter information again. Browser settings differ, so players should check the help or privacy section of their chosen browser for instructions.

Security

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and limits on who can view personal information. No website, device or internet transmission can be guaranteed to be completely secure, so players should protect their passwords, use a private device where possible and contact support if they suspect that account details have been compromised.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. The period can depend on the type of record and the reason it was collected. When information is no longer required, reasonable steps are taken to delete it, securely destroy it or anonymise it.

Your privacy rights and requests

Players may have rights over the personal information held about them. These rights can depend on the circumstances, the type of information involved and any obligations that require records to be retained. A player can contact support@parimatchcasino.best to ask about their information or exercise the rights available to them.

Access: request a copy of, or information about, the personal data held in connection with the player account.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: request deletion of personal data where there is no continuing reason to retain it. Deletion may not be possible for records that must be kept for a period required by law or that are needed to deal with security, fraud, disputes or other legitimate matters.
Marketing consent: withdraw consent to promotional marketing at any time. Players may also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent does not stop essential service, account or security communications.
Information about handling: ask questions about how personal data is collected, used, shared or retained.

For security, a request may require confirmation of account ownership or identity before information is released or account details are changed. This helps prevent personal data from being disclosed to the wrong person. Requests should include enough information to identify the relevant account and explain the action requested. If a request cannot be completed in full, the reason and any available alternative will be explained where appropriate.

Players should not send unnecessary sensitive information by email. Only information needed to identify the request and process it should be provided, and any requested verification should be supplied through a secure process when one is made available.

Policy updates and general information

This Privacy Policy may be updated when the website, services, technology, business processes or applicable requirements change. The latest version will apply from the date it is made available on the website. Players should review this page from time to time, particularly before continuing to use the service after a significant update.

This policy describes general privacy practices and does not replace any specific notice shown during account registration, verification, payment processing, cookie consent or another service interaction. Where a separate notice explains a particular use of information, that notice should be read together with this policy.

For privacy questions, access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@parimatchcasino.best. The support team may ask for reasonable information to verify the request and will handle it according to the applicable requirements and the circumstances of the account.